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the Zendesk ticketing system enables seamless collaboration among support teams by assigning tickets to specific agents or groups, ensuring accountability and streamlining the support flow. Tickets can be categorized, prioritized, and labeled, allowing for efficient sorting and allocation based on urgency and nature. With features such as automatic ticket creation from various channels, customizable ticket forms, and a centralized interface, the Zendesk ticketing system enables support teams to provide timely and effective solutions, thereby enhancing the overall customer experience.